A customer changes her mind and returns the very item you’ve been dying to get off of your shelves. You’re not alone. According to the National Retail Federation, shoppers in the U.S. return up to 10 percent of all holiday purchases alone, including both online and offline purchases.
So what can you do to turn customer returns around at your retail establishment? Patrick Thuot, vice president of Storetraffic , a people traffic software solution provider, said customer returns “can be an area of pain for many store owners and operators.”
Today he’s sharing how store owners can deal with customer returns “the right way” to minimize the burden to the company. Check out their handy infographic below: